Index Studio / Policies
Refund & Cancellation Policy
A clear route for delivery problems, incorrect products and payment concerns when sales become available.
Draft updated 29 October 2026 · Effective date pending approval
Review draft — awaiting approval by the adult business operator and qualified legal counsel. Sales are not open. This is not a statement of guaranteed legal compliance.
01Current status
Index Studio does not currently accept payments. There are no active subscriptions or recurring billing plans. This policy is a review draft for the future sales service; commercial request windows and processing targets have not yet been approved.
02Requesting help or a refund
Email indexstudiohq@gmail.com with the subject “Refund request”. Include the order reference if available, the account email, the product and a short explanation. Never send a full card number, password or security code.
We will assess the request against the facts, the product description and applicable consumer rights. There is no blanket “no refunds” rule in this draft and no invented guaranteed refund period.
03Delivery, defects and duplicate charges
Contact us if access was not delivered, a file cannot be opened, the delivered product is incorrect or materially differs from its description, or you believe you were charged twice. We may ask for proportionate evidence, such as an error message or redacted receipt.
Depending on the issue and your legal rights, an appropriate resolution may include restoring access, supplying a corrected file or a refund. Troubleshooting does not remove a statutory right to another remedy.
04Cancellation and consumer rights
Mandatory cancellation, withdrawal and other consumer rights remain applicable. Rules for immediately supplied digital content vary by location. Where a loss of withdrawal rights requires express prior consent and acknowledgement, those steps must be implemented at checkout; this policy alone is not that consent.
No subscription cancellation process is needed for the current service. If recurring plans are introduced, their renewal and cancellation terms will be disclosed before enrollment.
05Refund processing
Once integrated, refunds will be handled through the actual payment provider and appropriate payment method, subject to its processing rules. Dodo Payments is planned, not currently live. We cannot promise a bank settlement date before the provider and commercial process are confirmed.
Where appropriate and lawful, refunded access may be revoked. This does not affect your right to retain records of the transaction or complaint.